Action: We were contracted to design and develop a custom application to automate the most common of the manual operations. Our system reduces the workload on the staff and guarantees the accuracy of the changes.
Our system is fully integrated with the customer's internal systems using XML transmitted by Java Message Service (JMS). This system programmatically receives all requests for network changes and automatically decides their disposition. An Oracle database is used to store requests, network information and archive the history of changes. The customer uses a browser-based interface to view system status. The Graphical User Interface (GUI) uses Java Server Pages (JSP) to interface the user with the Oracle database.
Result: The customer has accepted this new system and is running it in their production environment. It currently processes all network change requests. This new system is used to interconnect the customer's internal systems and monitor activity. The automation subsystem has been tested and proven, and automation is scheduled for rollout in early 2002. The full benefit of the system will be realized in 2002 when the automated portions of the system are activated.