Detecting duplicate entry of customer transactions.

Problem: A large money transfer company wanted to decrease the number of duplicate transactions. The duplicate entries required a great deal of manual intervention to correct and sometimes resulted in multiple payouts for one transaction.

Action: We designed and implemented a method to check all transaction entries for possible duplicates. If the software flagged a transaction as a possible duplicate then the agent entering it was asked to verify the transaction. As a further check the customer service center had the option of verifying possible duplicate transactions before they were made available to the customer.

Result: Drastic reduction the number of duplicate entries.