Automate retrieval of transaction details to customers.

Problem: A large money transfer company wanted to automate its Customer Service Representatives' retrieval of transaction information to a customer inquiry.

Action: We designed and implemented a system to collect and store transaction information so that it would be accessible to customers using an Interactive Voice Response (IVR) unit. When customers called to inquire about their transactions, the server storing the transaction details was queried and the IVR provided the response to the customer.

Result: Reduced customer service personnel workload